Delinquencies

Accounts are due in full at the District office on the 10th day of each month; provided that, if the 10th day of a month is a Saturday, Sunday, or official State holiday, accounts are due in full on the next KMUD business day following the 10th day of the month. Accounts become delinquent on the day following the due date.

Time Past DueAction TakenFees / Penalties
Next day after the due dateLate payment fee assessed$5 or 10% of monthly bill
First business day after the 10th day following the due dateMail notice, both in English and Spanish, that service will be disconnected on the first business day after the 15th day following the due date, if the bill remains delinquent.N / A
First business day after the 15th day following the due date
  1. Sewer Service Disconnected
  2. Sign on door reporting disconnection
N / A
Request for variance to late fee policy must be submitted to the General Manager in writing

Variances to policy will be reviewed on a case-by-case basis by the General Manager. Variances will be considered strictly on account of extraordinary circumstances, also taking into account the customer’s payment history.

N / A

Notes Regarding Disconnection of Service

  1. Payment of the delinquent sum, including late fees, must be paid in full to prevent disconnection of service.
  2. Service will not be disconnected to a customer who enters into a payment agreement with the District and provides timely payment in accordance with the terms of the agreement.